online shop

LAWSPECIFIED COMMERCIAL TRANSACTIONS

Seller overview

Site/store nameShirasuya e’s
Sales management companye’s
Chief operations officerEriko Yamamoto
location[Manufacturing site/store]
4941-1 Nakamachi, Nomi-cho, Etajima City, Hiroshima Prefecture 737-2301
contact addressTEL:0823-36-6621
Mail．contact@shirasuya-es.com
Management site
  • Shirasuya e’s Umi no Megumi Online Shop
    （https://shirasuya-oyster.com/en/shop/）
  • Shirasuya e’s official website
    （https://shirasuya-oyster.com/en/）
  • Creative home cooking/dining bar Shirasuya e’s store website
    （https://shirasuya-es.com/）
  • Shirasuya e’s original product “KAKIJAN” sales site
    （https://shirasuya-es.com/shop/）
Business details
  • Shirasuya e’s restaurant management
  • Processed products of oysters and whitebait: Manufacture and sales
Permits, qualifications, etc.
  • Restaurant business
  • Refrigeration industry
  • Seafood sales business
  • Manufactured delicatessen

About ordering and payment methods

Main products handled
  • Frozen fresh ingredients (raw whitebait, kettle-fried whitebait, raw wakame, other seafood, etc.)
  • Retort processed foods (oyster chowder, etc.)
  • Frozen processed foods (oyster curry, whitebait pizza, etc.)
  • Pet food (retort processed food)
Product sales price
  • Product prices can be found on the online shop site’s “Product List” or on each product detail page.
Necessary charges
other than product price
  • Packing fee + shipping fee when shipping the product
  • Cash on delivery fee, bank transfer fee at the time of payment
How to purchase products
  • Purchase at online shop
  • Purchase in store
Product delivery time
  • Credit card payment: After placing your order, we will ship the item within 3 to 5 business days.
  • Bank transfer: After confirming the payment, we will ship within 3-5 business days after confirming the payment.
Payment method
  • Credit card payment （VISA・mastercard・AMERICAN EXPRESSなど）
  • Bank transfer
Payment deadline ＜For bank transfer＞

Please transfer the amount to our designated account within 5 days from the date of your order. If it is longer than 5 days, we may treat it as a cancellation. Please place your order again.

＜For credit card payment＞

Please pay online when purchasing the product.

About delivery and shipping charges

Regarding delivery
  • Yamato Transport (frozen cool delivery/room temperature delivery), Japan Post (Yu-Pack) or Sagawa Express
About shipping cost
＜Nationwide flat shipping fee＞
  • Frozen cool delivery and room temperature delivery both nationwide: 1,000 yen

* The above price includes tax and includes shipping fee + packaging fee.
* Prices may vary depending on remote islands and weight.
* Also, when ordering, if there are products eligible for frozen refrigerated delivery and products eligible for room temperature delivery, the Yamato Transport shipping charge will be the total amount of frozen refrigerated delivery fee + room temperature shipping fee.

About returns, exchanges, and cancellations

About returns and exchanges As a general rule, due to the nature of the product, we cannot accept returns or exchanges due to the customer’s convenience after the product has been opened. However, if the product is different from the one you ordered, or if we determine that the product is damaged at the time of delivery, we will accept a return or exchange. If you would like to return or exchange an item, please contact us via email at [contact@shirasuya-es.com] within 3 days of receiving the item. We will cover the return shipping charges and accept exchanges.
* As a general rule, we cannot accept returns or exchanges without contacting us in advance.
* We only accept unopened and unused products.

●About the burden of return shipping and handling fees
  • We will pay for any initial defects, damage or stains during transportation, major deterioration, or incorrect delivery.
  • If you wish to return or exchange an item due to your convenience, please contact us within 3 days after receiving the item. The customer will be responsible for all shipping and handling costs, including returns and exchanges.
    * We only accept unopened and unused products.

●About refunds
  • We will transfer the amount to your designated account within 3 days after receiving the returned product.
About cancellation
  • For bank transfers: Payments can be made before payment is made. Please contact me by phone.
  • For credit card payments: As a general rule, cancellations cannot be accepted after payment has been made.
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